Privacy Policy
Last updated: September 23, 2026
This policy explains how Vibein handles information when you use the app, visit the website, contact support, or contribute a reference to a community collection. Vibein is operated by Hernan Alejandro Lopez Serrano in New York, United States.
Information we collect
Photos and instructions. We collect the selfies, body references, source photos, generated results, prompts, feedback and editing choices you provide when you use Vibein.
Account and contact information. An anonymous account may be created automatically. If you link Apple or Google sign in, contact support, join a referral, or submit a website form, we may receive an account identifier, email address, message and related support information.
Purchase and service information. We receive purchase status, entitlement, Vibe balance, product interaction, device, diagnostic, referral and attribution information needed to operate, protect and understand the service. We do not receive your complete payment card number from an app store.
How we use information
We use information to authenticate accounts, generate and moderate photos, maintain your Identity Kit and Gallery, process purchases, deliver support, prevent abuse, recover failed jobs, measure reliability and improve Vibein.
Where applicable, we rely on the contract needed to provide requested features, your consent for photo processing or attribution, legitimate interests in security and product reliability, and legal obligations. You may withdraw consent where processing depends on consent, although this does not affect earlier lawful processing.
Photos and face information
Vibein uses the photos you select to guide likeness, composition, pose and scene generation. The app asks for consent before selected photos are sent to the AI providers identified in the product flow and this policy.
Vibein does not use your face to authenticate you or identify you against a database of people. We do not sell selfies, face references, source photos, generated photos or support attachments. We do not direct providers to train unrelated models on your photos.
Generated photos can be inaccurate. Do not rely on them to establish identity, health, age, events or other facts about a person.
Community references
A reference is added to a community collection only when you take a separate action that submits or authorizes it for that purpose. We store the reference, your contribution record, source information you provide and moderation records so it can be reviewed, displayed and removed when necessary.
Other users may see and use an approved community reference as a creative input. Do not submit one unless you have the rights and permissions described in the Terms of Service. You can request removal from the catalog by contacting us. Removal does not erase completed results already generated at another user's direction, although those results remain subject to law and our rights reporting process.
Support and website forms
When you contact support, we collect your message and any photo you choose to attach. Firebase stores app support conversations and attachments. The support workflow does not send attachments to AI providers.
The public website support form collects the category, email address, language, message and basic request metadata such as browser user agent. We use that information only to respond, investigate, prevent abuse and protect the service.
Service providers
Firebase and Google Cloud provide authentication, cloud functions, database, storage, notifications and infrastructure. Google Cloud Vision may measure whether a selected face is large enough for an eligible tool. Google Gemini may assess references, plan a scene, select suitable references and narrate progress. OpenAI receives the photos, instructions and other inputs needed for moderation and image generation.
Atlas Cloud may receive generation inputs only when used as an image generation backup. An optional image processor may receive a generated result when post processing is enabled. RevenueCat processes purchase status. PostHog processes app product analytics. AppsFlyer processes install, referral and campaign attribution when device settings and consent allow it. Apple and Google process sign in and store purchases.
Providers process information under their own terms and retention rules as well as our instructions. Information may be processed in the United States and other countries where these providers operate.
Attribution, analytics and choices
The app uses product analytics to understand feature use and reliability. AppsFlyer may receive device identifiers for attribution only when platform controls and any required consent allow it. Some privacy laws may describe this attribution as sharing even though Vibein does not exchange personal information for money.
You can decline Apple's App Tracking Transparency prompt without losing core app functionality. You can also limit advertising identifiers in device settings. The public website does not store a Vibein analytics identifier or send page activity to PostHog.
Retention and deletion
We keep active account data, Identity Kit photos, source photos and generated photos while your account or requested library needs them. Temporary files may be removed sooner. Security, fraud, transaction and legal records may be retained for the period reasonably necessary for those purposes.
You can delete individual content where the app provides that control. Deleting your account starts a server side deletion of the active account, its user content and its community submissions from Vibein controlled Firebase systems. Processors, app stores and backups may retain limited records under their own legal, security and retention requirements.
Deleting a Vibein account does not cancel an active app store subscription. Cancel it separately in your store settings.
Security
We use access controls, encrypted network connections and restricted storage paths designed to protect account content. No service can guarantee absolute security. Contact us immediately if you believe your account or photos were accessed without permission.
Your privacy rights
Depending on where you live, you may have rights to access, correct, export, delete, restrict or object to processing of personal information, or to appeal a decision about a privacy request. You may also have a right to complain to your local privacy authority.
Use the in app controls or email nan.dev.ops@gmail.com. We may need to verify that the request concerns your account. We will not discriminate against you for exercising a privacy right.
Adults only
Vibein is intended only for people age 18 or older. We do not knowingly collect personal information from anyone under 18. Contact us if you believe a minor has provided information to Vibein.
Changes and contact
We may update this policy as the service changes. We will update the date above and provide additional notice when the change is material and the law requires it.
Questions or requests can be sent to nan.dev.ops@gmail.com.